Last updated: 1 September 2026
Don Plates respects your privacy and is committed to handling personal information responsibly and in accordance with applicable UK data protection law.
This Privacy Policy explains what information we collect, why we collect it, how it is used and the rights you have in relation to your personal information.
1. Who We Are
Trading name: Don Plates
Legal business: ShawByte Labs Limited
Website: don-plates.co.uk
Email: sales@don-plates.co.uk
Business address: 22-28 Wood Street, Doncaster, DN1 3LW
For the purposes of applicable data protection law, ShawByte Labs Limited is responsible for the personal information described in this policy where it acts as the data controller.
2. Information We Collect
When you use our website or place an order, we may collect information including:
Your name
Billing and delivery address
Email address
Telephone number
Vehicle registration number
Products and options ordered
Order and transaction information
Delivery information
Communications you send to us
Information necessary to process or manage your order
For road use registration plates, we may also need to obtain information from documents used to demonstrate your identity and entitlement to the registration.
Registered number plate suppliers have specific legal record keeping obligations. GOV.UK states that suppliers must see original documents proving identity and entitlement, while DVLA guidance requires prescribed sales records to be retained for three years.
3. Why We Use Your Information
We may process personal information to:
Process and fulfil orders
Manufacture products to the specification requested
Take and administer payments
Arrange delivery or collection
Communicate about orders
Provide customer service
Handle returns, complaints and refunds
Maintain business and accounting records
Comply with our obligations as a registered number plate supplier
Prevent or investigate fraud and misuse
Maintain and secure our website
Comply with applicable legal obligations
UK data protection law requires organisations to have an appropriate lawful basis for processing personal information. Depending on the circumstances, our processing may be necessary to perform a contract, comply with a legal obligation or pursue an appropriate legitimate interest.
4. Road Use Number Plate Documentation
Where you order a number plate intended for road use, we are required to establish identity and entitlement using documentation permitted under the applicable requirements.
We will only request information reasonably required for this purpose.
Certain records relating to the supply of number plates must be maintained by registered suppliers.
We will handle this information securely and only use it for appropriate business and legal purposes.
5. Payment Information
Payments made through our website may be processed by a third-party payment provider.
We do not normally receive or store your complete payment card number ourselves when payment is processed through an external payment provider.
The payment provider will process your information according to its own privacy and security practices.
Our website may receive information such as:
Payment status
Transaction identifier
Payment method type
Amount paid
Refund information
This enables us to process and administer your order.
6. WooCommerce
Our online shop uses WooCommerce.
WooCommerce processes information necessary to operate the online store, including basket information, customer details, order information and account information where applicable.
Some information may be stored in our WordPress/WooCommerce database to enable us to administer orders and provide customer service.
7. Brevo and Transactional Emails
We may use Brevo to deliver transactional emails from our website.
These may include:
Order confirmations
Payment related notifications
Processing order notifications
Dispatch or completed order notifications
Password reset emails
Other messages necessary to administer your order or account
Information such as your name, email address and information required to generate the relevant email may therefore be processed through Brevo for this purpose.
Transactional emails necessary to fulfil or administer an order are distinct from optional direct marketing communications.
8. Marketing
We will not treat placing an order as automatic consent to receive unrelated marketing emails.
If we offer email marketing, newsletters or promotional communications, we will handle these in accordance with applicable electronic-marketing and data protection requirements.
Where consent is the appropriate basis, you will be able to choose whether to subscribe and withdraw that consent later.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and WooCommerce store to operate correctly, for example to:
Maintain your shopping basket
Remember session information
Enable checkout
Maintain account sessions
Provide website security
Other technologies, such as analytics or advertising cookies, may require additional consent depending on how they are used.
Where required, we will provide appropriate information and choices regarding non-essential cookies.
10. Sharing Personal Information
We do not sell your personal information.
We may share personal information with organisations that help us provide our services, where necessary. These may include:
Payment processors
Delivery and courier companies
Website and hosting providers
Email delivery providers such as Brevo
IT and security providers
Professional advisers
Government bodies, regulators or law enforcement organisations where legally required
We only provide information that is reasonably necessary for the relevant purpose.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, regulatory and dispute resolution requirements.
Some number plate transaction records are subject to specific statutory retention requirements. DVLA guidance currently requires registered suppliers to retain the prescribed number plate sales records for three years.
Other order and financial records may need to be retained for longer periods to meet accounting and tax obligations.
We will not retain personal information indefinitely without a legitimate reason.
12. Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
Our website uses encrypted HTTPS connections for information transmitted between your browser and the website.
However, no internet based system can be guaranteed to be completely secure.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law provides individuals with rights including the right to:
Access personal information held about them
Ask for inaccurate information to be corrected
Request deletion in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Receive certain information in a portable format
Withdraw consent where processing relies on consent
Not every right applies in every circumstance. For example, we may need to retain certain information where we have a legal obligation to do so.
The ICO provides further information about individual data protection rights.
14. Requests About Your Information
To exercise a data protection right or ask a question about how your information is handled, contact:
Email: sales@don-plates.co.uk
We may need to verify your identity before responding to certain requests.
15. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate the issue.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
16. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of external websites. You should review their privacy information before providing personal information to them.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal obligations.
The latest version will be published on this page with an updated revision date.
18. Contact
For questions about this Privacy Policy or the way we handle personal information, contact:
Don Plates
ShawByte Labs Limited
Email: sales@don-plates.co.uk
Address: 3 Saint Peters Drive, Askern, Doncaster, DN6 0BL