Last updated: 1 September 2026
This Delivery & Returns Policy applies to orders placed with Don Plates through our website.
Delivery
Don Plates manufactures number plates to order. We aim to manufacture and dispatch orders as quickly as reasonably possible once we have received all information and documentation required to fulfil the order.
Available delivery methods, costs and estimated delivery times are displayed during checkout.
Delivery estimates are provided as a guide and are not guaranteed delivery dates unless we have expressly agreed a guaranteed service with you.
For road use number plates, manufacture or dispatch may be delayed until the required proof of identity and entitlement to the registration has been received and accepted.
Delivery Charges
Delivery charges are calculated and displayed during checkout before payment is made.
Where a free delivery promotion or minimum order threshold applies, this will be shown on our website or during checkout.
Local collection may also be available where shown during checkout.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery details carefully before submitting your order.
If you notice an error after placing an order, contact us as soon as possible. We will try to correct the address where possible, but we cannot guarantee that changes can be made after an order has been dispatched.
Dispatch
Once your order has been manufactured and is ready for dispatch, it will be sent using the delivery method applicable to your order.
Where tracking information is available, this may be provided by email.
Unless a different delivery period has been agreed, goods purchased at a distance should generally be delivered within 30 days.
Local Collection
Where local collection is available, there is no delivery charge.
Please wait until we have confirmed that your order is ready before travelling to collect it.
Road use number plates cannot be supplied until any applicable identity and entitlement requirements have been satisfied.
Personalised Products
Number plates are manufactured specifically for the registration and options supplied by the customer and are therefore personalised products.
Under the Consumer Contracts Regulations, the normal right to cancel a distance contract because you have simply changed your mind does not generally apply to goods made to the consumer’s specifications or clearly personalised.
This means that once we have begun manufacturing a personalised number plate, we will not normally be able to accept a cancellation or return simply because you have changed your mind, ordered the wrong registration or no longer require the product.
If you realise you have made a mistake, please contact us as quickly as possible. If manufacture has not started, we will try to accommodate a change or cancellation where reasonably possible.
Incorrect Registration Supplied
Customers are responsible for checking the registration entered when ordering.
If we manufacture a plate correctly according to the registration and specification supplied by the customer, we cannot normally provide a free replacement because the customer subsequently discovers that they entered the registration incorrectly.
Please check all information carefully before submitting your order.
Our Manufacturing Errors
If Don Plates makes an error, for example by manufacturing a registration differently from the one correctly submitted with your order, please contact us as soon as possible.
We will investigate the issue and provide an appropriate remedy.
We may ask you to provide photographs so that we can identify the problem and arrange a replacement or other appropriate resolution.
Faulty or Damaged Products
Your statutory consumer rights are not affected by the personalised nature of the product.
Goods supplied to consumers must be of satisfactory quality, fit for purpose and as described. The personalised goods exception to change of mind cancellation rights does not remove these protections.
If your plate arrives damaged, faulty or not as described, please contact us as soon as reasonably possible.
Please provide:
Your order number
Your name
The registration ordered
A description of the problem
Clear photographs showing the issue where possible
Photographs of the packaging where the product appears to have been damaged during delivery
This information helps us resolve problems quickly.
Damage During Delivery
If your order appears to have been damaged during delivery, please retain the product and packaging and contact us.
We may require photographs of both the plate and packaging to pursue a claim with the delivery provider.
Returns
Please contact us before returning a product.
Where a return is appropriate, we will provide instructions about how and where it should be returned.
Do not return personalised plates without first contacting us, as this may delay resolution of the issue.
Where goods are faulty, incorrectly supplied or otherwise subject to statutory consumer remedies, your rights will apply regardless of the personalised nature of the product.
Installation Damage
We cannot normally accept responsibility for damage occurring after delivery as a result of incorrect installation, drilling, excessive tightening of screws, modification, accident or misuse.
Please take appropriate care when installing your number plates.
This does not affect liability that cannot legally be excluded.
Refunds
Where a refund is due, it will normally be made to the original payment method.
The time taken for the funds to appear in your account may depend on your bank or payment provider.
Contact Us
If you have a delivery, return or product problem, please contact:
Don Plates
Email: sales@don-plates.co.uk
Please include your order number when contacting us about an existing order.